Shipping Policy

Urgent Announcement - Coronavirus

In light of Covid-19 our shipping couriers are still experiencing minor delivery delays due to a high volume of parcels in their network. If you require an order urgently please let us know and we will try our absolute best to deliver them to you. Please note once the parcel has left our premises unfortunately the shipping lead time is not in our control. Pre Coronavirus this was never a major issue, therefore we appreciate your understanding + patience during this difficult time. 

PROCESSING TIME

Please be advised once an order has been placed please allow up to 1-2 working days for a mock up design to be sent to you via email. Once approved production will commence. Majority of our products take approximately 2-3 weeks to produce, however some items may take longer. All our products have their own lead time which is advertised on the individual product listing. If ever unsure please email us.

Shipping prices are based on weight + size of your chosen product. Please see table below for a rough guide on standard shipping lead times within Australia. Please note we ship Australia wide only.

Please note when choosing the express postage service this is in relation to postal services and not the product lead time. Your product will still be made within the lead time advised and will be sent via express post.  

If you have any questions please feel free to email us info@theravencollections.com

LOCATION	METRO	COUNTRY
Within Melbourne (standard postage)	Up to 2 business days	Up to 5 business days
Interstate (standard postage)	Up to 3-6 business days	Please email for a lead time